Refund Policy

Updated 3 October 2026

Unused usage rights

You can request a refund for unused usage rights within 14 days of purchase. We refund the part of the purchase price that corresponds to the unused rights.

Used usage rights

Used rights are not refunded, because the work has then already been done. A right is used when the script has been created or the document translation ordered.

Errors in the service

If a language version could not be produced because of an error in the service, the right is restored or the translation is redone free of charge. Retrying a failed document translation is always free.

Consumer right of withdrawal

Consumers have a 14-day right of withdrawal. When a usage right is used at the customer’s request before this period ends, the service is performed to that extent and the used part is not refunded.

Card and PayPal payments

Refunds for orders paid by card or PayPal are made on the same terms through Paddle.com, and the amount is returned to the same payment method. You can request a refund at info@rujos.fi or through Paddle’s receipt email.

How to request a refund

Send your request to info@rujos.fi. Include the invoice number, the number of rights and the bank account for the refund. We pay the refund by bank transfer, usually within 5 banking days, and send a credit note.